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This Privacy Policy describes how Molohelp ("we", "us" or "our"), operating from 53 King St, Manchester M2 4LQ, collects, uses and protects personal data when you visit Molohelp.online or interact with our educational platform. We are committed to handling personal data responsibly and in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are and How to Reach Us

Molohelp operates as the data controller in respect of the personal data described in this policy. If you have any questions, requests or concerns relating to privacy or your personal data, you can contact us at [email protected] or by writing to 53 King St, Manchester M2 4LQ. We will respond to all data-related enquiries within the timescales required by applicable law.

2. What Personal Data We Collect

We collect personal data only where there is a lawful basis for doing so and only to the extent reasonably necessary for the purposes described in this policy. The categories of personal data we may collect include: name and email address submitted through our contact form; email addresses provided voluntarily for newsletter communications; technical data such as IP address, browser type and device information collected automatically through server logs and cookies; and any correspondence sent to us directly by email or telephone.

We do not collect sensitive personal data as defined in Article 9 of UK GDPR, such as health data, biometric data or information about religious or philosophical beliefs. We do not collect financial data, payment card information or any information relating to FCA-regulated financial services.

3. How We Use Your Personal Data

Your name and email address submitted via the contact form are used solely to respond to your enquiry. We do not add contact form submissions to any marketing list without your separate, explicit consent. Email addresses provided for newsletter purposes are used to send occasional educational articles and platform updates. You may withdraw consent for marketing communications at any time by contacting us at [email protected]. Technical data is used for the operation, security and improvement of the website. We analyse aggregated, anonymised usage patterns to understand how visitors interact with the platform and to improve the quality of our educational content.

4. Legal Basis for Processing

Under UK GDPR, we must identify a lawful basis for each category of processing. For responding to contact form submissions, we rely on our legitimate interests in operating a professional educational platform and communicating with people who contact us directly (Article 6(1)(f) UK GDPR). For sending newsletter communications where you have signed up, we rely on your consent (Article 6(1)(a) UK GDPR). For technical website operations and security, we rely on our legitimate interests in maintaining a functional and secure online service. We do not use personal data for automated decision-making or profiling in ways that produce legal or similarly significant effects.

5. Cookies and Tracking Technologies

This website uses cookies. Essential cookies are necessary for the website to function correctly and are placed automatically. Non-essential cookies, including analytics and marketing cookies, are only placed where you have given your consent through our cookie consent interface. Full details of the cookies we use, their purpose and their duration are set out in our Cookie Policy, which is available at cookies.html. You can adjust your cookie preferences at any time by using the cookie consent panel on this site.

6. Data Sharing and Third Parties

We do not sell, rent or trade personal data with third parties for commercial purposes. We may share personal data with carefully selected service providers who assist us in operating this website and platform, such as hosting providers and analytics services. Where we share data with processors, we ensure appropriate data processing agreements are in place. Such processors are only permitted to use personal data in accordance with our instructions and for the purposes described in this policy. All service providers we use are required to implement adequate technical and organisational security measures.

We may also disclose personal data where required to do so by law or in response to a valid request from a law enforcement or regulatory body.

7. International Transfers

Where we use service providers who process data outside the United Kingdom, we ensure that any such transfer is subject to appropriate safeguards as required by UK GDPR. This may include the use of the UK Government's International Data Transfer Agreement, standard contractual clauses, or transfers to countries with adequacy decisions in place. If you would like further information about international transfers relevant to your data, please contact us.

8. Retention of Personal Data

We retain personal data only for as long as is necessary for the purposes for which it was collected, and no longer than is permitted under applicable law. Contact form correspondence is retained for a period of up to twelve months unless an ongoing relationship requires a longer retention period. Email newsletter subscriptions are retained until you withdraw your consent. Technical logs are retained for a standard period consistent with our security and operational requirements. When personal data is no longer required, we dispose of it securely.

9. Your Rights Under UK GDPR

Under UK GDPR, you have a number of rights in relation to your personal data. You have the right to access the personal data we hold about you, and to receive a copy of it. You have the right to request that inaccurate data be corrected. You have the right to request that we erase your personal data in certain circumstances. You have the right to restrict our processing of your data in certain situations. Where processing is based on your consent, you have the right to withdraw that consent at any time. You have the right to object to processing based on legitimate interests. You also have the right to data portability in respect of data processed by automated means.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving a valid request, as required by UK GDPR. If you are not satisfied with how we handle your data or your rights request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the supervisory authority in the United Kingdom. The ICO can be contacted at ico.org.uk.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures are reviewed periodically and updated in line with developments in technology and security practice. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. However, we take our obligations seriously and act promptly in the event of any suspected data security incident.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Where we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website following any update constitutes your acknowledgement of the revised policy.